Registration

I am already registered on Connect. Why do I need to register another profile on the Learning Centre?
  • The Learning Centre and Connect are two separate platforms and, therefore, requires its own registration. The information captured on Connect is exclusively used for that platform and not shared with our other systems.
Why can't I log in to my account? It says my account is inactive.
  • This happens if you used to be a Masthead member but have since resigned. Contact the regional office or email learning@masthead.co.za and we will activate your non-member account.

Login

I forgot my password. How do I reset it?
  • If you forgot your password, follow this link and click on ‘I forgot my password’.

Payment

I should be eligible for the member discount, why am I being charged the full registration cost?
  • If your FSP is already part of Masthead and you are being charged non-member pricing, this may be an error due to the fact that you are not currently linked on our system as an employee of that FSP.
  • To be eligible for the member discount, we would have needed to capture your details before you have registered on the Learning Centre. Please contact us and we will update your account details. We may ask you to re-register for the relevant course or seminar in order to activate your discounts.
I have paid via EFT, when will I have access to the course or seminar information?
  • Your payment will be approved once the payment reflects in the Masthead bank account. This means that you will not have access immediately when paying via EFT as it may take a couple of days to reflect, depending on your bank. Look out for an email from Masthead confirming your payment and access to your course.
  • For Class of Business, once your payment has been approved, it may take 24–48 hours before you receive your login details from Milpark.

Online Learning

How do I access my online course?
  • Once logged in, click on My Learning on the Welcome page or you can navigate to My Learning by clicking on the drop-down next to your name in the top right-hand corner of the screen. Once you’re on the My Learning page, click on Go to Courses. This will open your online learning dashboard, where all your online courses and certificates are hosted.
Why can I no longer see my learning activities on my online learning dashboard?
  • Your activity has most likely expired. You will need to contact e-learning@masthead.co.za to find out your options in gaining access to the expired activity.
Can I download and save or print my online course content?
  • No, you cannot save or print your course content. However, you can download any available PDF documents or articles linked as additional resources and you can review the course content as many times as you like while during the course access period.
Where can I find my online learning certificate?
  • You can download it from your online learning dashboard when you click on the My Certificates tab in the top-right corner of the screen.
  • You can download it by clicking on the completed course, and then clicking on the Download Completion Certificate button underneath the CPD Tracker.
  • You will receive an email with your certificate attached, as soon as you have completed the course or assessment.
I have completed my online course but have still not received my certificate. What should I do?
  • If there was a problem with your Internet connection while working through the course, the system may not register that you have viewed all the pages. Please contact e-learning@masthead.co.za for assistance.

Seminars

Where can I find my seminar certificate?
  • Your seminar certificate will be available after the seminar, once the facilitator has updated your attendance status. This can be found on the My Learning screen, under the History tab.
  • To be eligible for the member discount, we would have needed to capture your details before you have registered on the Learning Centre. Please contact us and we will update your account details. We may ask you to re-register for the relevant course or seminar in order to activate your discounts.
My seminar learning material is not available, and I have paid for my seminar, what do I do?
  • There may be a short delay after payment has been approved before learning material becomes available. This shouldn’t be longer than 30 minutes. If you still don’t have access, please contact us for assistance.
How do I access the learning material for the seminar?
  • Once your payment has been approved and your booking successful, you can log in to the Learning Centre, click on My Learning and scroll to the Seminars table. Click on the seminar name. Here you will see all the seminar information, including the facilitators, links to download the learning material, a map to the venue and your invoice.

Class of Business

How do I access my Class of Business training?
  • Once your payment has been approved, Milpark will send you login details for their website via email and SMS. You can access your course by going to My Learning and then clicking on Milpark Login.
Do I get CPD hours for Class of Business training?
  • No, Class of Business is a separate competency requirement and does not count towards CPD, unless you have completed it before and are doing the course as part of a refresher.

CPD

I have registered for the Online CPD Package. How do I get my 18 CPD hours?
  • Once you’ve paid for the Online CPD Package, you can sign up for any of our online learning activities. Click here to explore available online learning. Choose the learning activity you would like to do, click MORE INFO to read more and to REGISTER. You will be directed to a payment screen reflecting a cost of R0.00. Click CONFIRM. You are now enrolled in the online learning activity and can go to My Learning and click on GO TO COURSE to start learning.
Does Masthead send my CPD hours to the FSCA or relevant professional body?
  • No, it is the responsibility of the learner to keep track of their CPD hours and claim it from the relevant professional body.
Are all Masthead seminars and online learning CPD approved?
  • If you see CPD hours listed on the course or seminar block or information page, you can rest assured that the course has been approved for CPD.
I am a member of a different professional body. Will these courses and seminars be applicable for CPD at this professional body and for the FSCA?
  • If the content is applicable to your relevant professional body, then you can claim CPD, as it only needs to be approved by one professional body. All our seminars and online learning activities are verifiable which means they adhere to the requirements for FSCA CPD.

Competence Register

How often do I need to update my Competence Register?
  • All Class of Business, online learning and seminars (CPD) completed via the Masthead Learning Centre will automatically be updated in your Competence Register within 7 days of completion. If you complete any Product Specific Training, Class of Business or CPD at external training institutions, you will need to update the Competence Register with in 15 days of completion. You can update Regulatory Exams and Qualifications as and when necessary.

Cancellations

How do I cancel a learning activity or seminar registration after payment has been made?
  • Once you’ve successfully registered for an online learning activity or seminar, you have immediate access to the learning material; we will, therefore, not be able to provide a refund. For online learning, we will rather suspend your access until a further date of your choice. Please contact us if you would like to suspend an enrolment. For seminars, please contact us if you would like to transfer your registration to a seminar on a different date.

General

What is the difference between the Learning Centre and Connect?
  • The Learning Centre is a secure site for both Masthead members and the public who are non-members, who would like to attend a Masthead seminar or complete a Masthead online course.
  • Connect is a secure site exclusively available to Masthead members. This site contains information regarding Masthead member benefits as well as compliance tools and templates that can be used in an IFA practice
What is a Masthead Member?
  • The Masthead Financial Advisors Association is a membership body. Independent financial advisors (IFAs) who belong to the Association are called Masthead Members. The key focus of the Association is to provide IFAs with a platform to address regulatory and broader industry concerns and issues and to ultimately influence change to benefit the IFA community.

Can’t find the answer to your question? Feel free to contact us and we will be happy to assist.