General

What is the difference between the Learning Centre and Connect?
  • The Learning Centre is a secure site for both Masthead members and the public who are non-members, who would like to attend a Masthead seminar, webinar or complete a Masthead online course.
  • Connect is a secure site exclusively available to Masthead members. This site contains information regarding Masthead member benefits as well as compliance tools and templates that can be used in an IFA practice
What is a Masthead Member?
  • The Masthead Financial Advisors Association is a membership body. Independent financial advisors (IFAs) who belong to the Association are called Masthead Members. The key focus of the Association is to provide IFAs with a platform to address regulatory and broader industry concerns and issues and to ultimately influence change to benefit the IFA community.

Registrations

I am already registered on Connect. Why do I need to register another profile on the Learning Centre?
  • The Learning Centre and Connect are two separate platforms and, therefore, the Learning Centre requires its own registration. The information captured on Connect is exclusively used for that platform and not shared with our other systems.

Login

I forgot my password. How do I reset it?
  • If you forgot your password, follow this link and click on ‘I forgot my password’.
Why can't I log in to my account? It says my account is inactive.
  • This happens if you used to be a Masthead member but have since resigned. Contact the regional office or email learning@masthead.co.za and we will activate your non-member account.

Payment

I should be eligible for the member discount, why am I being charged the full registration cost?
  • If your FSP is already part of Masthead and you are being charged non-member pricing, this may be an error due to the fact that you are not currently linked on our system as an employee of that FSP.
  • To be eligible for the member discount, we would have needed to capture your details before you have registered on the Learning Centre. Please contact us and we will update your account details. We may ask you to re-register for the relevant course, webinar or seminar in order to activate your discounts.
I have paid via EFT, when will I have access to the course, webinar or seminar information?
  • Your payment will be approved once the payment reflects in the Masthead bank account. This means that you will not have access immediately when paying via EFT as it may take a couple of days to reflect, depending on your bank. Look out for an email from Masthead confirming your payment and access to your course.
  • For Class of Business, once your payment has been approved, it may take 24 to 48 business hours before you receive your login details from Milpark.

Online Learning

How do I access my online course?
  • Once logged in, click on Online Learning Dashboard under the Quick Links on the Welcome page. This will open your online learning dashboard where all your active online courses and certificates are hosted.
  • You can also navigate to My Learning by clicking on the drop-down next to My Account in the top right-hand corner of the screen. Once you’re on the My Learning page, click on the GO TO COURSE button next to the course for which you have enrolled.
Why can I no longer see my learning activities on my online learning dashboard?
  • Your activity has most likely expired. You will need to contact us to find out your options in gaining access to the expired activity.
Can I download and save or print my online course content?
  • Yes, you can download any available PDF documents, notes or articles linked to the learning activity and you can review the course content as many times as you like during the course access period. Content is not available for download for the FICA, POPI, Cybersecurity and Ethics and Corporate Governance Online Courses.
Where can I find my online learning certificate?
  • You can download it from your online learning dashboard when you click on the My Certificates tab in the top-right corner of the screen.
  • You will receive an email with your certificate attached, as soon as you have completed the course or assessment.
I have completed my online course but have still not received my certificate. What should I do?
  • If there was a problem with your Internet connection while working through the course, the system may not register that you have viewed all the course pages. Please contact us for assistance.

Seminars and Webinars

How do I access the learning material for the seminar or webinar I have registered for?
  • Once your payment has been approved and your booking is successful, you can log in to the Learning Centre, click on My Learning and scroll to the relevant table. Click on the seminar or webinar name in the column Seminar/Webinar Details to see information on the facilitators, links to download the learning material, a map to the venue (in the case of face-to-face seminars) or links to the webinar and your invoice.
My learning material is not available, and I have paid, what do I do?
  • There may be a short delay after payment has been approved before learning material becomes available. This shouldn’t be longer than 30 minutes. If you still don’t have access, please contact us for assistance.
Where can I find my certificate?
  • Your certificate will be available after the session, once the facilitator has updated your attendance status. This can be found on the My Learning screen, under the History tab.
I wasn’t able to attend the full webinar or seminar; can I still get a certificate?
  • Unfortunately, missing 15 minutes or more of a CPD recognised session, makes you ineligible to receive a certificate as we cannot verify your full attendance as per FPI rules and regulations.

RE Preparation

Do my RE Mock Exams count towards CPD?
  • No, the purpose of RE Mock Exams is to help you prepare for your official RE Exam, therefore, they cannot count as CPD. However, the RE 1 and RE 5 Training Webinar and Seminar is worth 7 CPD hours and also assists in getting you ready for the exam. Click here to browse available webinars and seminars.
Where can I find my RE 1 and RE 5 Training certificate?
  • Your certificate will be available after the sessions, once the facilitator has updated your attendance status. This can be found on the My Learning screen, under the History tab of the relevant RE Preparation table – either RE Webinars or RE Seminars.

Product Specific Training

I want to do my Product Specific Training through Masthead. What do I do?
  • We host Product Specific Training for a number of Product Suppliers. If you would like to complete Product Specific Training for a particular Product Supplier on this platform, please contact them to request access.
Do I get CPD hours for Product Specific Training courses?
  • No, Product Specific Training is a separate competency requirement and does not count towards CPD.

Class of Business

How do I access my Class of Business training?
  • Once your payment has been approved, Milpark will send you login details for their student website via email and SMS where you will access your Class of Business course. You can access their site by going to My Learning and then clicking on the blue Milpark Login button in the Class of Business table.
Do I get CPD hours for Class of Business training?
  • No, Class of Business is a separate competency requirement and does not count towards CPD, unless you have completed it before and are doing the course as part of a refresher.
I have an average of 60% for my Class of Business course, however, it shows I was unsuccessful in passing the course. Why?
  • In order to complete a Class of Business course successfully, you must achieve at least 60% in each of the online tests assigned to a specific course within the time allowed. If you do not achieve 60% in each of the online tests at the third attempt, you will be required to repeat the course.
I failed my Class of Business course and would like to repeat the course. How do I re-enrol for the course?
  • If you were unsuccessful in your Milpark Class of Business course you may re-enrol for the course by sending us a request here. An invoice will be issued for the re-enrolment and after payment has been made, you will receive access to repeat the course. Please note that you are not required to repeat the entire course, but rather only the modules you were unsuccessful in.
I did not receive my Milpark login details after 48 hours, what do I do?
  • Your Class of Business enrolment will be confirmed by Milpark within 24 to 48 business hours after payment reflects in the Masthead account. Milpark will notify you of your enrolment and send you your login details to their student website via SMS and email. If you have not received your login details after this time, please let us know by sending us a message here.
I registered for the wrong Class of Business course, what do I do now?
  • If you have registered for the incorrect course, sending us a message here and let us know which course you meant to register for. Please note that Milpark’s policy is that a refund will not be provided if the Class of Business course has been accessed, therefore, please do not access any course on the Milpark student website if you intend to cancel an enrolment.

CPD

I have registered for the Online CPD Package. How do I get my 18 CPD hours?
  • Once you’ve paid for the Online CPD Package, you can sign up for any of our online learning activities. Click here to explore available online learning. Choose the learning activity you would like to do, click MORE INFO to read more and to REGISTER. You will be directed to a payment screen reflecting a cost of R0.00. Click CONFIRM. You are now enrolled in the online learning activity and can go to My Learning and click on GO TO COURSE to start learning.
Does Masthead send my CPD hours to the FSCA or relevant professional body?
  • No, it is the responsibility of the learner to keep track of their CPD hours and claim it from the relevant professional body.
Are all Masthead seminars, webinars and online learning CPD approved?
  • If you see CPD hours listed on the course, webinar or seminar block or information page, you can rest assured that the course has been approved for CPD.
I am a member of a different professional body. Will these courses, webinars and seminars be applicable for CPD at this professional body and for the FSCA?
  • If the content is applicable to your relevant professional body, then you can claim CPD, as it only needs to be approved by one professional body. All our seminars, webinars and online learning activities are verifiable which means they adhere to the requirements for FSCA CPD.
My CPD hours aren’t reflecting in the CPD tracker, what should I do?
  • If you added a new record in the Competence Register, you need to ensure that CPD is verifiable and that the field ‘Is this verifiable CPD?’ is set to ‘yes’.
  • If you completed a course, webinar or seminar via the Masthead website, please contact us and we will investigate. 
I still need to complete hours for the previous CPD cycle but it’s reflecting in the current CPD cycle’s tracker. What now?
  • The CPD trackers track hours earned for a specific time period – 1 June to 31 May. This means that if you have outstanding hours, it will be tracked in the current CPD cycle tracker and you will need to add the hours of the two trackers together to see if the total equals the number of FSCA CPD hours required. Once you have earned your outstanding hours you can continue to earn hours for the new CPD cycle.

Competence Register

How often do I need to update my Competence Register?
  • All Class of Business, Product Specific Training, online learning, webinars and seminars (CPD) completed via the Masthead Learning Centre will automatically be updated in your Competence Register within 7 days of completion. If you complete any Product Specific Training, Class of Business or CPD at external training institutions, you will need to update the Competence Register within 15 days of completion. You can update Regulatory Exams and Qualifications as and when necessary.
Why are there two of the same entries in my Competence Register?
  • All learning activities completed via the Masthead Learning Centre are automatically added to the Competence Register and cannot be edited or deleted. Therefore, you would need to delete the entry you added manually.

Cancellations

How do I cancel a learning activity, webinar or seminar registration after payment has been made?
  • Once you’ve successfully registered for an online learning activity, webinar or seminar, you have immediate access to the learning material; we will, therefore, not be able to provide a refund. For online learning, we will rather suspend your access until a further date of your choice. Please contact us if you would like to suspend an enrolment. For seminars or webinars, please contact us if you would like to transfer your registration to a session on a different date.
How do I cancel a Class of Business course after payment has been made?
  • Once you’ve successfully been enrolled for a Class of Business course, Milpark will notify and send your login details to the Milpark student site via SMS and email. You will then have immediate access to Milpark’s learning material. Milpark’s policy is that a refund will not be provided if the Class of Business course has been accessed. Therefore, please ensure that you do not access the course on the Milpark student site if you intend to cancel your enrolment. Please contact us if you would like to suspend an enrolment.

Can’t find the answer to your question? Feel free to contact us and we will be happy to assist.